Office Appointment FAQ

How do I know if I need a referral for my office appointment?

How soon should I cancel my appointment if I cannot make it?

Do I need to bring anything with me for my office appointment?

How can I make an appointment to come to your office?

How do I know if I need a referral for my office appointment?

Many insurance plans, especially HMO's, require a referral or written authorization from your PCP (primary care physician) for each visit. Your PCP should be able to tell you if you need a referral but ultimately it is your responsibility to know if a referral or written authorization is required before each visit and to obtain one. For further questions or concerns regarding your referral please call our office at (540)667-1244 and ask for our Authorization Specialist.

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How soon should I cancel my appointment if I cannot make it?

Patients are required to give at least a 24 hour notice of cancelling any appointment with our practice.
Canceling an appointment or changing an appointment in less than 24 notice will be charged a fee.
Office appointment patients are charged $35.00
Procedure appointment patients are charged $75.00

Exceptions to this will be if the patient can provide documentation of an emergency that has caused them not to be here.  Example:  death in family, hospital admission, accident etc…
Severe weather conditions will also be permitted to excuse of patients of not being charged a “no show” fee.
A “no show” fee can only be removed and approved by the Billing Specialist and Office Manager.

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Do I need to bring anything with me to my office appointment?

Yes, please bring your insurance card, co-payment owed, medical records that would pertain to your office appointment, a current medication list or your medications.  If you are a new patient to our facility please print out and bring the new patient paperwork along with you to your visit with us to help expedite your office visit.  (Andrea – can you put a link to the forms for this?)

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How can I make an appointment to come to your office?

You can request this online by requesting an appointment selection.
You can also contact us by calling our office at (540)667-1244 and advise our friendly receptionist that you need to schedule an appointment.

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